Returns & Exchanges
At Solovey Kitchen, we want you to be completely satisfied with your gourmet ingredients; however, due to the perishable nature of our products, we can only accept returns for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or refund.
Inspect Your Delivery
Examine your package immediately upon arrival to ensure all food items are present and in perfect condition.
Document Issues
If any item is damaged or incorrect, take clear photographs of the product and the shipping label as evidence for your claim.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of the affected items.
Resolution Process
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing